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 GENERAL
QUESTIONS
Q.
Why should I purchase a
Chill Frill
Pillowcase?
A. The Chill Frill
Pillowcase is a
pillowcase with a
"frill" sewn into the
top seam for the purpose
of providing warmth for
the head, ears, and
neck. It is also
beneficial in blocking
out the light, warming
the blood vessels (as in
the case of a migraine
headache), and for just
making you feel
cozy.
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Q. What
type of material is the
Chill Frill made
from?
A. It is made of
100% cotton flannel. The
flannel is double-napped
which means it is fuzzy
on both sides.
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Q. Can
the Frill keep my head
warm without covering my
face?
A. Yes, because of
the fullness, you can
arrange the Frill over
the crown of your head
and then tuck the
remaining sides around
your ears and neck,
resembling the shape of
a horseshoe.
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Q. Can
I breathe with the Frill
over my face?
A. Yes, the Frill is
made of a double
thickness of
double-napped flannel
(fuzzy on both sides)
which gives it extra
body. The extra body
allows the Frill to be
"puffed up" and not
become heavy. If the
Frill ever feels too
heavy, just push it
where you want it so you
can breathe
normally.
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Q. Will
the Chill Frill stay in
place even if I toss and
turn?
A. If you start out
with the Chill Frill
pulled down over your
head, it will most
likely stay in place but
it might need to be
"puffed up" again. If
you sleep on your back
and start out with the
Frill tucked around your
ears and neck, it will
not follow your
movements. It may take a
night or two for you to
become familiar with how
the Frill will work best
for you.
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Q. What
if I find that the Chill
Frill is too warm?
A. If the weather is
too warm to use the
Chill Frill, simply fold
the Frill behind or
underneath the pillow so
it is out of the
way.
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Q. Why
do you offer the smaller
size Chill Frill?
A. The smaller size,
10 x 14 inches, is
perfect for those who
use sleeping bags
because it packs easily
and can be filled with
clothing or towels to
avoid having to pack a
pillow. The smaller size
is also perfect for
people who travel by
train or plane and wish
to block out the light
and/or keep their head
warm.
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 ORDERING
INFORMATION
Q. How
can I purchase a Chill
Frill?
A. You may order
online by filling out
the Order Form located
on the left of all our
pages, or contact us
directly by phone,
e-mail or snail
mail.
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Q. Can
an order be shipped to
several different
addresses?
A. Yes, the Order
Form has room for
multiple shipping
addresses.
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Q. May
I purchase a Gift
Certificate for the
Chill Frill?
A. Yes, we have a
place on the Order Form
where you may purchase a
Gift Certificate. The
Gift Certificate can be
sent either to you or to
the recipient's address.
A Gift Certificate is
redeemable either by
mail, e-mail, or by
calling us at (207)
837-7134.
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Q.
What about Back
Orders?
A. The standard
colors and sizes offered
for sale should be in
stock. If we find that
an item is not in stock,
we will contact you.
Please be sure that you
have given us your
correct phone number and
e-mail address on the
Order Form. We will let
you know the expected
arrival date of the item
you ordered, and you can
decide whether you wish
to change your choice of
color and size or wish
to cancel the order.
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 SHIPPING
INFORMATION
Q. How do
you ship?
A. We ship via
United States Postal
Service (USPS) Priority
mail or UPS.
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Q. May
I choose the
shipper?
A. Yes, just fill
out that portion of the
Order Form; otherwise,
we will ship the least
expensive way for your
Zip Code.
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Q. How
much do you charge for
shipping?
A. Shipping charges
vary depending on the
shipper you choose,
e.g., from $5.00 -
$10.00 for one Chill
Frill and $8.00 - $12.00
for two. Orders of three
or more are shipped FREE
via United States Postal
Service (USPS) within
the USA.
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Q. Do
you ship orders COD?
A. No, we do not
accept any CODs
orders.
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Q. How
long does it take for
delivery?
A. Delivery time
depends on several
variables. It depends on
the shipper you choose,
the product you choose,
and the order/payment
method you choose.
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Q.
Will I get a
confirmation of my
order?
A. Yes, if you
specify an e-mail
address in your order,
we will e-mail a
confirmation of your
order.
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PAYMENT
INFORMATION
Q. What
type of payment do you
accept?
A. We accept payment
through PayPal,
electronic check or
paper check, and
cash.
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Q.
What is PayPal?
A. PayPal is a
secure, online payment
system that companies
and individuals can use
to conduct online
transactions. It is
completely safe, secure,
and free for individuals
to use.
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Q. Do
I have to pay Sales
Tax?
A. If you live in
the state of Maine, you
will be charged tax on
the merchandise you
purchase.
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Q. Do
you sell my name and
address to other
companies?
A. No. For further
information, refer to
our Privacy
Statement.
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 MONEY
BACK GUARANTEE/RETURN
INFORMATION
Q. How do
I return the Chill Frill
for a full refund?
A. You may return
the Chill Frill using
the Return Form. We
suggest that you insure
any merchandise you
return. You will be
refunded the full
purchase price of the
Chill Frill but not the
cost of shipping.
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Q. May
I return the Chill Frill
COD?
A. No, we will not
accept any COD
packages.
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Q.
What are the conditions
under which I may return
the Chill Frill?
A. If you are
unhappy with the
product, you may return
it within 30 days of
receiving it. We have
found that it takes some
people two or three
nights to become
accustomed to the
product so we hope that
you will give it a
chance before
considering a
return.
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Q. Do
I have to give the
reason I am returning
the Chill Frill?
A. No, you do not
need to give a reason
although it would be
beneficial to us to know
if any problems exist so
we can correct them.
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Q.
What do you do with the
used, returned
pillowcases?
A. Since we cannot
resell them, we wash the
pillowcases and donate
them to women's
shelters, homeless
shelters, or wherever
there are less fortunate
people sleeping with
cold heads. It would be
a shame to just discard
the products when
someone can benefit from
their use. We will not
donate them to any
charity for resale.
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HELP
If you can't find
the answer to your
question, please Click
Here to Contact Us.
CONTACT
INFORMATION
E-MAIL: Click
Here to use our online
contact form
MAIL: Chill Frill
Pillowcase
PO Box 25724
Yuma, AZ
85364
PHONE: (207)
837-7134
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|
Questions
and Answers about the Chill Frill
Pillowcase 
around with falling
asleep, why not slumber
with the Chill Frill
Instead.....
