Sleep in comfort tonight and keep your head warmChill Frill helps to keep your head warmer while you sleep

FREQUENTLY ASKED QUESTIONS

Star Questions and Answers about the Chill Frill Pillowcase Star


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F.A.Q.
F.A.Q.

Order the Chill Frill Pillowcase Click Below To
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Inquiries


F.A.Q.Privacy
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General Questions

Payment Information

Why should I purchase a Chill Frill Pillowcase?

What type of payment do you accept?

What type of material is the Chill Frill made from?

What is PayPal?

Can the Frill keep my head warm without covering my face?

Do I have to pay Sales Tax?

Can I breathe with the Frill over my face?

Do you sell my name and address to other companies?

Will the Chill Frill stay in place even if I toss and turn?

Money Back Guarantee
Return Information

What if I find that the Chill Frill is too warm?

How do I return the Chill Frill for a full refund?

Why do you offer the smaller size Chill Frill?

May I return the Chill Frill COD?

Ordering Information

What are the conditions under which I may return the Chill Frill?

How can I purchase a Chill Frill?

Do I have to give the reason I am returning the Chill Frill?

Can an order be shipped to several different addresses?

What do you do with the used, returned pillowcases?

May I purchase a Gift Certificate for the Chill Frill?

Contact Information

What about Back Orders?

How can I contact you?

Shipping Information

How do you ship?

May I choose the shipper?

How much do you charge for shipping?

Do you ship orders COD?

How long does it take for delivery?

Will I get a confirmation of my order?


Sleep Warmer TonightGENERAL QUESTIONS


Q. Why should I purchase a Chill Frill Pillowcase?
A. The Chill Frill Pillowcase is a pillowcase with a "frill" sewn into the top seam for the purpose of providing warmth for the head, ears, and neck. It is also beneficial in blocking out the light, warming the blood vessels (as in the case of a migraine headache), and for just making you feel cozy.
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Q. What type of material is the Chill Frill made from?
A. It is made of 100% cotton flannel. The flannel is double-napped which means it is fuzzy on both sides.
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Q. Can the Frill keep my head warm without covering my face?
A. Yes, because of the fullness, you can arrange the Frill over the crown of your head and then tuck the remaining sides around your ears and neck, resembling the shape of a horseshoe.
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Q. Can I breathe with the Frill over my face?
A. Yes, the Frill is made of a double thickness of double-napped flannel (fuzzy on both sides) which gives it extra body. The extra body allows the Frill to be "puffed up" and not become heavy. If the Frill ever feels too heavy, just push it where you want it so you can breathe normally.
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Q. Will the Chill Frill stay in place even if I toss and turn?
A. If you start out with the Chill Frill pulled down over your head, it will most likely stay in place but it might need to be "puffed up" again. If you sleep on your back and start out with the Frill tucked around your ears and neck, it will not follow your movements. It may take a night or two for you to become familiar with how the Frill will work best for you.
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Q. What if I find that the Chill Frill is too warm?
A. If the weather is too warm to use the Chill Frill, simply fold the Frill behind or underneath the pillow so it is out of the way.
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Q. Why do you offer the smaller size Chill Frill?
A. The smaller size, 10 x 14 inches, is perfect for those who use sleeping bags because it packs easily and can be filled with clothing or towels to avoid having to pack a pillow. The smaller size is also perfect for people who travel by train or plane and wish to block out the light and/or keep their head warm.
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No prescription needed, just safe restfull SleepORDERING INFORMATION


Q. How can I purchase a Chill Frill?
A. You may order online by filling out the Order Form located on the left of all our pages, or contact us directly by phone, e-mail or snail mail.
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Q. Can an order be shipped to several different addresses?
A. Yes, the Order Form has room for multiple shipping addresses.
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Q. May I purchase a Gift Certificate for the Chill Frill?
A. Yes, we have a place on the Order Form where you may purchase a Gift Certificate. The Gift Certificate can be sent either to you or to the recipient's address. A Gift Certificate is redeemable either by mail, e-mail, or by calling us at (207) 837-7134.
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Q. What about Back Orders?
A. The standard colors and sizes offered for sale should be in stock. If we find that an item is not in stock, we will contact you. Please be sure that you have given us your correct phone number and e-mail address on the Order Form. We will let you know the expected arrival date of the item you ordered, and you can decide whether you wish to change your choice of color and size or wish to cancel the order.
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Chill Frill pillowcaseSHIPPING INFORMATION


Q. How do you ship?
A. We ship via United States Postal Service (USPS) Priority mail or UPS.
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Q. May I choose the shipper?
A. Yes, just fill out that portion of the Order Form; otherwise, we will ship the least expensive way for your Zip Code.
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Q. How much do you charge for shipping?
A. Shipping charges vary depending on the shipper you choose, e.g., from $5.00 - $10.00 for one Chill Frill and $8.00 - $12.00 for two. Orders of three or more are shipped FREE via United States Postal Service (USPS) within the USA.
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Q. Do you ship orders COD?
A. No, we do not accept any CODs orders.
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Q. How long does it take for delivery?
A. Delivery time depends on several variables. It depends on the shipper you choose, the product you choose, and the order/payment method you choose.
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Q. Will I get a confirmation of my order?
A. Yes, if you specify an e-mail address in your order, we will e-mail a confirmation of your order.
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PAYMENT INFORMATION


Q. What type of payment do you accept?
A. We accept payment through PayPal, electronic check or paper check, and cash.
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Q. What is PayPal?
A. PayPal is a secure, online payment system that companies and individuals can use to conduct online transactions. It is completely safe, secure, and free for individuals to use.
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Q. Do I have to pay Sales Tax?
A. If you live in the state of Maine, you will be charged tax on the merchandise you purchase.
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Q. Do you sell my name and address to other companies?
A. No. For further information, refer to our
Privacy Statement.
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MONEY BACK GUARANTEEMONEY BACK GUARANTEE/RETURN INFORMATION


Q. How do I return the Chill Frill for a full refund?
A. You may return the Chill Frill using the Return Form. We suggest that you insure any merchandise you return. You will be refunded the full purchase price of the Chill Frill but not the cost of shipping.
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Q. May I return the Chill Frill COD?
A. No, we will not accept any COD packages.
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Q. What are the conditions under which I may return the Chill Frill?
A. If you are unhappy with the product, you may return it within 30 days of receiving it. We have found that it takes some people two or three nights to become accustomed to the product so we hope that you will give it a chance before considering a return.
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Q. Do I have to give the reason I am returning the Chill Frill?
A. No, you do not need to give a reason although it would be beneficial to us to know if any problems exist so we can correct them.
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Q. What do you do with the used, returned pillowcases?
A. Since we cannot resell them, we wash the pillowcases and donate them to women's shelters, homeless shelters, or wherever there are less fortunate people sleeping with cold heads. It would be a shame to just discard the products when someone can benefit from their use. We will not donate them to any charity for resale.
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HELP

If you can't find the answer to your question, please
Click Here to Contact Us.


CONTACT INFORMATION


E-MAIL:
Click Here to use our online contact form

MAIL: Chill Frill Pillowcase
PO Box 25724
Yuma, AZ 85364

PHONE: (207) 837-7134
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Rather than monkeying Sleep better Tonight around with falling asleep, why not slumber with the Chill Frill Instead.....

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